shield_person 1. Privacy Policy
At Handyman Bee, we take your privacy seriously. This Privacy Policy describes how we collect, use, and share your personal information when you use our website, contact us, or book our handyman, plumbing, electrical, carpentry, painting, or roofing services.
Privacy Summary
We collect contact and service details only to schedule and complete your maintenance tasks. We do not sell your personal data, and payment details are processed securely by certified providers.
1.1 Information We Collect
We collect personal information that you voluntarily provide to us when you request a quote, make a booking, or contact us. This information includes:
- check_circle Contact details: Your name, phone number, email address, and home or site address.
- check_circle Service details: Information regarding the specific handyman or maintenance tasks you require, including photos or descriptions you submit.
- check_circle Billing details: Payment details and transaction history. Payment processing is handled securely through our third-party payment providers.
1.2 How We Use Your Information
We use your personal information to fulfill our services and manage our business operations, including:
- check_circle Providing quotes, scheduling handyman visits, and completing requested services.
- check_circle Processing payments and managing billing.
- check_circle Sending service confirmations, updates, and responding to your enquiries.
- check_circle Complying with legal obligations or protecting the safety of our customers and staff.
1.3 Sharing of Information
We do not sell your personal data. We only share your details with vetted professionals (such as our certified electricians, plumbers, or carpenters assigned to your job) and service providers that help us run our booking system and process transactions securely.
gavel 2. Terms of Service
These Terms of Service govern all bookings, service agreements, and use of the Handyman Bee platform. By hiring our tradespeople or requesting a service, you agree to these terms.
Terms Summary
All service bookings are subject to our standard rates or agreed quotes. Payment is due immediately upon completion. Please provide at least 24 hours notice to reschedule or cancel a booking.
2.1 Bookings & Payments
All bookings can be made via our online form, direct call, or email. We offer transparent pricing structures (fixed-price quotes or standard hourly rates as agreed upon booking).
Payment is due immediately upon completion of the service unless otherwise agreed in writing. We accept major credit/debit cards, bank transfers, and mobile payments.
2.2 Cancellations & Refunds
If you need to cancel or reschedule a scheduled booking, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled time slot may incur a cancellation fee.
2.3 Limitation of Liability
All our tradespeople are fully insured with public liability cover. While we perform all jobs with maximum precision and care, Handyman Bee is not liable for indirect or consequential damages, or issues arising from pre-existing structural faults in your property.